“THEY SAY IT’S FIXED, BUT NOW I DON’T TRUST IT.”
Yes. Unfortunately the law doesn’t allow you to just throw the keys at them and walk away. There is a legal process to get you out of the vehicle, which usually only takes about 90 days or less. But until we reach an agreement with the company, you still own it and have to keep making payments. We know it’s not fair, but if they tell you it’s repaired and want you to pick it up, just pick it up and send us the repair record to review. Every repair strengthens your legal claim so don’t forget to request a repair record each time you take it in. Don’t trust them to keep your records for you.
Never pick up your vehicle without a written repair record.
